Terms of Service and Alarm Related Notices

These Terms of Service ("Terms") constitute a binding agreement between you, the customer ("Customer," "you," or "your"), and Legacy Alarm ("Legacy Alarm," "we," "us," or "our"), governing your purchase of security equipment, your enrollment in professional alarm monitoring, and your use of the System. Please read these Terms carefully. By submitting your information and clicking "NEXT," and by completing checkout, you acknowledge that you have reviewed and agree to be bound by these Terms. If you do not agree to these Terms, do not submit your information or complete checkout.

1. Definitions

For purposes of these Terms, the following capitalized terms have the meanings set forth below:

1.1 "System" means the alarm panel, sensors, and related equipment supplied by Legacy Alarm, and, where applicable, the Customer's compatible existing wireless devices enrolled with the panel.

1.2 "Premises" means the single residential property being enrolled for Monitoring, which is also the shipping address and the service address.

1.3 "Monitoring" means the 24/7 professional alarm-monitoring service provided by Brinks Home.

1.4 "Brinks Home" means BH Security, LLC dba Brinks Home, the independent third-party monitoring provider. Legacy Alarm is an authorized dealer of Brinks Home and is not Brinks Home.

1.5 "Placed Online" means the point at which Legacy Alarm has officially connected and activated the account with Brinks Home professional Monitoring, after the required panel and burglary zones are installed and working, required account information is complete, and system testing has been completed.

1.6 "Activation Date" means the date the account is Placed Online. The monitoring-agreement term and the recurring billing cycle begin on the Activation Date.

1.7 "Term Plan" means a 36-month or 60-month Monitoring agreement under which qualifying Customers receive the included base equipment with a $0 upfront equipment charge.

1.8 "No-Contract Plan" (also referred to as month-to-month) means the option under which the Customer purchases all equipment upfront and pays for Monitoring monthly with no minimum term.

1.9 "Takeover Path" and "New-System Path" have the meanings set forth in Section 6.2.

1.10 "Stage 1" means, for Term Plan Customers, the first twelve (12) months following the Activation Date, during which Legacy Alarm is the Customer's primary point of contact. "Stage 2" means the period beginning in month 13, during which Brinks Home assumes primary account responsibility.

1.11 "Business Day" means Monday through Friday, excluding U.S. federal and California state holidays.

2. Acceptance of Terms

2.1 You accept these Terms during the online qualification process and confirm your acceptance by completing checkout. Completing payment confirms your acceptance of these Terms and of the specific plan option you select.

2.2 The specific plan length, monthly rate, payment method, and equipment you select on the cart page and confirm at the payment step are the commercial terms that govern your account and are incorporated into these Terms by reference. There is no separate paper contract that must be physically signed.

3. Who We Are

3.1 Legacy Alarm is a California-licensed home-security company and an authorized dealer of Brinks Home. Legacy Alarm is the trade name of Brijon Holdings LLC; the legal operating entity is Brijon Holdings LLC, doing business as Legacy Alarm.

3.2 Legacy Alarm operates under California Alarm Company Operator License No. 8159, issued by the Bureau of Security and Investigative Services (BSIS), Department of Consumer Affairs.

3.3 Legacy Alarm handles online qualification and pricing, equipment fulfillment, existing-system compatibility review, pro-guided setup, activation coordination, and dedicated first-year support. Brinks Home provides the monitoring agreement (for Term Plans) and 24/7 professional Monitoring.

3.4 Contact information is set forth in Section 40.

4. Eligibility

4.1 General requirements. To enroll, you must be at least eighteen (18) years of age; be eligible to enroll under Section 4.2; and the Premises must be a residential property located in California at the time of enrollment that is not already actively monitored by Brinks Home. Legacy Alarm does not currently offer commercial-property Monitoring. Eligible residential properties include single-family homes, condominiums, townhomes, ADUs, and eligible multi-unit residential properties where you own the unit being enrolled; primary residences, second homes, and vacation homes may qualify. A home-based business operating from an otherwise-eligible residence is acceptable.

4.2 Who may enroll (both plans). Enrollment is limited to the property owner, the owner's legal spouse, or an authorized controller of the entity (such as a trust or LLC) that owns the Premises. Renters and other non-owners are not eligible for either the Term Plan or the No-Contract Plan.

4.3 No-Contract Plan. The No-Contract Plan is available to the same eligible applicants described in Section 4.2 (the property owner, the owner's legal spouse, or an authorized controller of the owning entity) who prefer to purchase all equipment upfront with no term commitment. No-Contract accounts are monitored through Brinks Home monitoring stations and are managed directly by Legacy Alarm for the life of the account.

4.4 Connectivity. The Premises must have at least one supported communication path — cellular or Wi-Fi. Wi-Fi is recommended but is not required where reliable cellular service is available. If neither cellular nor Wi-Fi connectivity is available, Legacy Alarm cannot provide monitored service at that location.

4.5 Relocation. New enrollments are currently limited to eligible California residential properties. An active Customer may later move the System to another U.S. state and continue service, as described in Section 16.

4.6 Your representations. By enrolling, you represent and warrant that you meet the eligibility requirements in this Section 4, that the information you provide is true and accurate, and that you have the authority to enter into these Terms and to authorize the installation and Monitoring of the System at the Premises.

5. Description of Service

5.1 Legacy Alarm provides an online path to professional home security without a required sales call or in-home sales appointment. Legacy Alarm configures equipment before shipment and guides the Customer through remote pro-guided setup. In-home technician installation is not included.

5.2 Every System includes 24/7 professional Monitoring provided by Brinks Home. Monitoring begins only after the System is installed, tested, and Placed Online. Completing checkout, receiving the equipment, or powering on the panel does not, by itself, begin Monitoring.

5.3 The System operates on the Qolsys IQ5 Hub and the Alarm.com professional-security platform. Customers generally interact with the System through the Brinks Home app.

6. Plans, Equipment Paths, and Add-Ons

6.1 Agreement options. At checkout you select one of three options: (a) a 36-month Term Plan; (b) a 60-month Term Plan; or (c) the No-Contract Plan. The 60-month rate is lower than the 36-month rate. Qualifying Term Plan Customers receive the included base equipment with a $0 upfront equipment charge. No-Contract Customers purchase all equipment upfront; the exact equipment price is displayed only in the Customer's cart.

6.2 Equipment paths. Your included equipment depends on which path your Premises qualifies for:

(a) Takeover Path. For Premises with at least three (3) eligible existing wireless burglary zones (any combination of door/window sensors, motion detectors, or glass-break detectors) that Legacy Alarm verifies as compatible. The base Takeover package provides the Qolsys IQ5 Hub, countertop stand, and wall-mount plate, and reuses your compatible existing wireless sensors. No new sensors are included unless added during the initial order. Compatibility photos of the existing panel and sensors are required and must be approved before equipment ships. Legacy Alarm does not reuse hardwired sensors, and does not provide hardwire-to-wireless translators or removal of old equipment.

(b) New-System Path. For Premises that do not qualify for Takeover or that prefer new equipment. The base New-System package provides the Qolsys IQ5 Hub, countertop stand, wall-mount plate, three (3) door/window sensors, and one (1) motion detector. New-System orders do not require existing-equipment photos before shipment.

(c) Every package also includes two (2) Brinks Home yard signs, eight (8) Brinks Home window stickers, free initial shipping, Brinks Home app access, live pro-guided setup, and 24/7 Brinks Home Monitoring.

6.3 Add-on equipment. You may add eligible equipment (door/window sensors, motion detectors, glass-break detectors, smoke detectors) during the initial order. Term Plan Customers may pay for add-ons upfront, add them to the monthly rate, or mix both methods; monthly add-on pricing is available only with the initial order. Equipment added after the initial order must be purchased upfront. No-Contract Customers purchase all equipment, including add-ons, upfront. Legacy Alarm does not currently sell cameras, video doorbells, smart locks, key fobs, additional keypads, or new carbon-monoxide detectors as part of this offer.

6.4 Order changes. Physical equipment selections cannot be removed, exchanged, or changed after the order is placed, because equipment is configured and prepared for shipment immediately; this includes changing between the Takeover and New-System paths. The selected agreement length may be changed before the account is Placed Online.

6.5 Orders we cannot complete. Legacy Alarm may decline or cancel an order that it cannot approve, fulfill, or complete — including for failed eligibility or credit verification, an ineligible or incompatible property, or incomplete required information. In that case you will not be enrolled in Monitoring or held to a Term Plan, and any eligible amount you paid will be refunded.

7. Pricing and Payment

7.1 Collected at checkout. At checkout, Legacy Alarm collects, by credit card, the first month of Monitoring as a deposit toward your first month of active service, together with any upfront charges you select (upfront add-on equipment, the No-Contract equipment purchase, and the optional payment described in Section 7.2). The first month of active Monitoring does not begin until the System is Placed Online.

7.2 Optional $99 rate reduction. You may elect to make a one-time $99 payment at checkout to reduce your recurring monthly Monitoring rate by $3 per month. This payment is optional and is offered as a way to lower your ongoing bill; it is not required to enroll.

7.3 ACH vs. card. You select your recurring payment method at checkout. ACH bank draft is $2 per month less than recurring credit- or debit-card billing. ACH is selected by default, and you may switch later. If you select the ACH rate but do not complete secure ACH setup, the recurring rate increases by $2 per month.

7.4 Recurring billing. Recurring monthly billing begins only after the account is Placed Online. For Term Plans, Brinks Home bills you directly beginning in month 2, using the payment method you authorize in the Brinks Home Monitoring Agreement; you authorize Legacy Alarm to share your billing information with Brinks Home for this purpose. For the No-Contract Plan, Legacy Alarm manages your recurring monthly Monitoring billing for the life of the account. Checkout and recurring charges may appear on your statement as "BRINKS HOME SECURITY," "BH SECURITY LLC," or a similar Brinks Home descriptor. You may request a different recurring billing date after the account is Placed Online.

7.5 Rate changes. For Term Plans, your rate is fixed for the first twelve (12) months. Thereafter, Brinks Home may adjust the rate no more than once per year, by no more than the greater of 5% or the change in the Consumer Price Index, with advance written notice. For the No-Contract Plan, Legacy Alarm may adjust rates during any renewal period with at least thirty (30) days' written notice to your email on file.

7.6 Failed payments. If a payment is declined, we will notify you by email and may re-attempt the payment. Accounts with unpaid balances may be suspended. We may charge a failed-payment fee up to the maximum permitted by California law.

7.7 Taxes and fees. Listed monthly and upfront prices already include any applicable tax. Legacy Alarm does not charge an activation fee, a pro-guided setup fee, or an initial shipping fee.

7.8 Soft credit check. By providing your date of birth and agreeing to these Terms, you authorize Legacy Alarm to obtain a soft credit inquiry through a third-party consumer reporting agency, in compliance with the Fair Credit Reporting Act, solely to verify identity and confirm eligibility for the $0-upfront promotional equipment offer. A soft inquiry does not affect your credit score and does not appear as a hard inquiry. The inquiry is performed during checkout, and approval is a condition of completing a Term Plan order; if the inquiry does not pass, your order will not be completed and any payment collected will be refunded. No credit check is required for the No-Contract Plan. You also agree that we may report a delinquent account to consumer reporting agencies.

7.9 Payment authorization. By proceeding, you authorize Legacy Alarm to charge your payment method for: your first month's Monitoring; any upfront charges you selected at checkout (including the optional $99 payment, upfront add-on equipment, and any No-Contract equipment purchase); the retail value of equipment if you do not participate in setup within the period described in Section 10 (Term Plans); the cost of missing or damaged components where a return does not meet the applicable conditions; replacement equipment under Section 13; and any other charges specified in these Terms.

8. Shipping and Risk of Loss

8.1 Legacy Alarm pre-programs the System before shipment and ships via tracked carrier (generally UPS) only to the Premises. The service address, monitored property, and shipping address must be the same.

8.2 Once tracking confirms delivery to the Premises, risk of loss transfers to you, and you are responsible for taking reasonable steps to secure the package.

8.3 If tracking does not show delivery and the carrier confirms the shipment was lost or delivered to the wrong location, Legacy Alarm will send replacement equipment at no additional equipment charge, subject to your cooperation with any reasonable carrier investigation. Where the carrier confirms valid delivery to the Premises, you may be responsible for the replacement-equipment cost.

9. Setup and Activation

9.1 After checkout, you may schedule a pro-guided setup appointment from the available times on the post-checkout scheduling calendar. If you do not schedule, Legacy Alarm will follow up to help book an appointment.

9.2 Pro-guided setup is normally completed by phone with a Legacy Alarm specialist (text-based guidance may be available). The specialist helps you install and position the panel, pair or confirm the required sensors, test the System, complete required account information, and prepare the account to be Placed Online.

9.3 Before the account can be Placed Online, the Qolsys IQ5 Hub must be installed and operational; at least three (3) eligible burglary zones must be installed and working; required account information — including at least one emergency contact (up to four) and a verbal password — must be complete; and system testing must be successfully completed. Sensitive information must be provided only through the secure post-checkout or setup process, never through ordinary website chat or text.

10. The 14-Day Setup-Participation Requirement (Term Plans)

10.1 Because Term Plan Customers receive equipment with a $0 upfront equipment charge, you must participate in the initial pro-guided setup call within fourteen (14) days of the delivery date shown by carrier tracking.

10.2 If you participate in the initial setup call within 14 days and remain actively engaged in troubleshooting, you will not be charged the equipment value merely because day 14 passes.

10.3 If you do not participate in the required setup process within 14 days of delivery, you authorize Legacy Alarm to charge the full retail value of all equipment ordered (the base package and all add-on equipment). The applicable equipment value is disclosed at checkout. This charge is not a penalty; it reflects the actual retail value of the equipment provided to you at no upfront cost.

10.4 Reversal. If you were charged under Section 10.3, the equipment charge will be refunded after you participate in a pro-guided setup call, successfully install the required equipment, complete the required account information, and have the account Placed Online. The refund is processed ten (10) days after the account is successfully Placed Online.

10.5 The 14-day participation period is firm and does not extend based on the reason for delay. It is separate from, and does not restart, the 30-day compatibility period in Section 11.

11. 30-Day Compatibility Guarantee

11.1 Legacy Alarm provides a 30-day compatibility guarantee beginning on the date carrier tracking confirms delivery. It applies where, after the required good-faith setup and troubleshooting attempts, Legacy Alarm cannot get the System working because of a covered compatibility, installation, or equipment-defect issue. It applies to Takeover, New-System, Term Plan, and No-Contract Customers alike.

11.2 It is not a free trial or change-of-mind cancellation period. It does not apply merely because you change your mind, find a different price, decide you no longer want a system, do not attempt installation, or decline to participate in troubleshooting.

11.3 Participation required. To qualify, you must participate in at least one (1) pro-guided setup call and at least one (1) separate troubleshooting call (a minimum of two total good-faith attempts), cooperate with reasonable instructions, remain actively engaged, and send any approved return with tracking no later than day 30 after delivery. The 30-day deadline does not extend because you delay scheduling, troubleshooting, responding, or shipping.

11.4 What must be returned. A qualifying return must include all equipment supplied in the order, every part of each device (for example, both pieces of a door/window sensor), all cords and accessories, original individual product packaging, and the two (2) Brinks Home yard signs and eight (8) Brinks Home window stickers. Normal signs of a good-faith installation attempt (opened packaging, used adhesive, attempted placement) are acceptable; abnormal damage, misuse, neglect, or missing pieces are not.

11.5 Return shipping. You are responsible for compatibility-guarantee return shipping using a trackable method. Original outbound shipping is free, but Legacy Alarm does not reimburse your cost to ship a compatibility-guarantee return. Ship returns to the address in Section 40.

11.6 Refund. After Legacy Alarm receives and inspects a qualifying return, eligible amounts paid at the original checkout — which may include the first-month deposit, the optional $99 payment, upfront add-on purchases, and any No-Contract equipment purchase — are refunded to the original payment method within ten (10) business days, and Legacy Alarm cancels the Brinks Home agreement on your behalf with no early-termination fee. If any yard sign or window sticker is not returned, the first month of Monitoring is not refunded, even if only one item is missing. If equipment is missing, incomplete, or abnormally damaged, Legacy Alarm may charge the applicable retail value or deduct it from the refund.

12. Equipment Ownership

12.1 Term Plans. Included equipment remains the property of Legacy Alarm until the 36- or 60-month term is complete, at which point it becomes yours at no additional charge.

12.2 No-Contract Plan. Equipment purchased upfront is yours from the time of purchase.

12.3 Portability. The Qolsys IQ5 Hub is fully unlocked and uses the professional Qolsys and Alarm.com ecosystem, which many professional alarm companies can support. Equipment ownership and equipment portability are distinct; any future provider will have its own activation process and service requirements, and Legacy Alarm does not guarantee that any particular provider will activate the equipment.

13. Equipment Warranty

13.1 Coverage. Legacy Alarm provides a one-year warranty on equipment supplied by Legacy Alarm, beginning on the Activation Date. The warranty covers genuine malfunctions of supplied equipment occurring under normal use.

13.2 Exclusions. The warranty does not cover physical, cosmetic, water, or moisture damage; damage from misuse, neglect, improper mounting, or a move; lost, stolen, or missing equipment or components; normal wear; replacement batteries; equipment altered or damaged by anyone other than Legacy Alarm; or pre-existing equipment reused during a Takeover (which is not supplied by Legacy Alarm). Routine battery replacement is the Customer's responsibility.

13.3 Process. Legacy Alarm may require troubleshooting before approving a replacement and makes the final determination of coverage. Do not discard, dismantle, or independently replace a device before Legacy Alarm reviews it. Once a replacement is approved, Legacy Alarm ships the replacement to you (at Legacy Alarm's shipping cost during the warranty period), and you must return the complete faulty item.

13.4 Return of the faulty item. Legacy Alarm must receive the complete faulty item within fourteen (14) days after tracking confirms delivery of the replacement. Legacy Alarm covers return shipping for the faulty item during the first ninety (90) days after the Activation Date; thereafter, you are responsible for the return-shipping cost. If Legacy Alarm does not receive the complete, eligible faulty item within 14 days — or if the returned item is incomplete, physically damaged, does not match the item replaced, or does not qualify as a covered malfunction — the card on file may be charged for the replacement equipment.

13.5 After the warranty. The warranty ends one year after the Activation Date. Thereafter, repair, replacement, or new-equipment costs may apply, handled through Brinks Home's regular support process.

14. Damaged or Missing on Arrival

Equipment that arrives physically damaged or incomplete must be reported to Legacy Alarm within fourteen (14) days of delivery. You need not test every item immediately upon delivery, but shipping damage, dents, and missing parts must be reported within that period. This 14-day arrival-reporting period is separate from the warranty in Section 13 and begins on the delivery date.

15. Connectivity and Monitoring Limitations

15.1 Cellular connectivity is included with the monthly Monitoring plan at no additional charge through the communicator built into the Qolsys IQ5 Hub. The cellular carrier may vary by Premises; Verizon is commonly used but is not guaranteed.

15.2 Using both cellular and Wi-Fi is preferred because it provides two communication paths. Without Wi-Fi, some connected features may be less responsive.

15.3 The Qolsys IQ5 Hub includes a backup battery designed to provide up to approximately 24 hours of standby operation during a power outage; actual operating time varies with conditions.

15.4 If all supported communication paths are unavailable, or if the panel loses battery power, the System cannot communicate signals to the monitoring center. The local panel and siren may still respond while powered, but professional Monitoring cannot receive the signal until a supported path is restored.

15.5 Automatic updates. Your System receives automatic firmware and software updates from Brinks Home and Alarm.com over the course of service. Features may be added, changed, or removed as the platform evolves, and neither Legacy Alarm nor Brinks Home is liable for changes in features that result from these routine updates.

16. Moving, Transfer, and Account Assignment

16.1 Moving. If you move, notify Legacy Alarm before relocating. The System may move with you to another U.S. residential property. Monitoring and billing continue during the move — they do not pause — so coordinate the move promptly through the appropriate support process. There is no additional Legacy Alarm setup fee for eligible move assistance.

16.2 Home-sale transfer. If you sell your home and the buyer wishes to assume a Term Plan, the account is transferable subject to a Brinks Home approval process (typically a soft credit check and electronic signature from the new owner), with no transfer penalty. No-Contract accounts transfer between owners upon notice to Legacy Alarm of the new account holder's information.

17. Term, Renewal, and Cancellation

17.1 Term start. For Term Plans, the initial term begins on the Activation Date.

17.2 Auto-renewal. After the initial term, the plan auto-renews month-to-month unless you provide thirty (30) days' written notice to cancel.

17.3 Statutory right to cancel. You may cancel this transaction at any time prior to midnight of the third business day after the date of the transaction without penalty or obligation. If you are 65 years of age or older, you may cancel prior to midnight of the fifth business day. To cancel, send a signed, dated written notice to the legal contact in Section 40. Upon valid cancellation within the applicable window, Legacy Alarm will refund any payments within ten (10) business days and cancel the Brinks Home agreement on your behalf. If equipment has shipped, you must make it available for return in substantially the same condition; Legacy Alarm will arrange pickup or provide a prepaid return label at its expense. If you do not make the equipment available and Legacy Alarm does not retrieve it within twenty (20) days of your notice, you may keep or dispose of it without further obligation.

17.4 Early cancellation (Term Plans). If you cancel during the initial 36- or 60-month term (other than under Sections 11 or 17.3), you owe eighty percent (80%) of the remaining monthly payments, as provided in the Brinks Home Monitoring Agreement.

17.5 After the 30-day compatibility period. Once the compatibility period in Section 11 ends, cancellation is governed by the terms of your monitoring agreement. Legacy Alarm cannot cancel another provider's account on your behalf.

18. The Brinks Home Monitoring Agreement (Term Plans)

18.1 If you select a Term Plan, your equipment and Monitoring are documented through the Brinks Home dealer agreements — a Brinks Home Installation Agreement (covering the System and equipment) and a separate Brinks Home Alarm Monitoring Agreement (covering Monitoring). As an authorized dealer, Legacy Alarm acts as your agent to prepare and execute those agreements on your behalf, reflecting only the plan length, rate, payment method, and equipment you select at checkout, together with the Stage-1/Stage-2 service terms you accept in these Terms. By completing your Term Plan order, you authorize Legacy Alarm to execute those agreements on your behalf and you confirm the material terms summarized below. Legacy Alarm executes the agreements only after your purchase is complete and emails you a fully executed copy.

18.2 Material terms. Monitoring provider: BH Security, LLC dba Brinks Home, P.O. Box 814530, Dallas, TX 75381. Initial term: 36 or 60 months from the Activation Date, then auto-renewing month-to-month. Monthly rate: as selected and confirmed at checkout (ACH is $2/month less than card; the 60-month rate is lower than the 36-month rate), billed by Brinks Home beginning in month 2. Rate changes: fixed for the first 12 months, then up to the greater of 5% or CPI annually with advance notice. Early cancellation fee: 80% of remaining monthly payments. Liability cap: Brinks Home's liability for any claim is limited to $1,000; Brinks Home is not an insurer. Dispute resolution: binding arbitration, with class-action, jury-trial, and punitive-damages waivers. Right to cancel: within 3 business days of execution (5 business days if you are 65 or older). Stage 2 transition: at month 13, Brinks Home assumes full account responsibility. Disclaimer: Brinks Home does not warrant that the System or Monitoring will prevent any loss by burglary, fire, robbery, or otherwise.

18.3 In-home technician service; Extended Service Option. Legacy Alarm does not provide in-home technician visits during Stage 1 (your first 12 months). In-home technician service is not part of the Stage 1 program. The Extended Service Option — under which a technician may be requested for a $75 trip charge during regular business hours (8:00 a.m.–5:00 p.m., Monday–Friday, excluding holidays), when the account is current — becomes available only in Stage 2, beginning in month 13, and is provided by Brinks Home once Brinks Home assumes account responsibility. By completing your order and authorizing Legacy Alarm to execute the Brinks Home agreements on your behalf, you acknowledge and agree that the Extended Service Option does not take effect until Stage 2, and that no in-home technician service is available during Stage 1, notwithstanding any indication in the Brinks Home Monitoring Agreement that such service is available earlier.

18.4 Self-installation and the Installation Agreement. Your System is installed by you through Legacy Alarm's remote pro-guided setup, as described in Sections 5 and 9; Legacy Alarm does not perform in-home installation. Where the Brinks Home Installation Agreement describes installation performed by the company — including furnishing installation labor, entering the Premises, on-site completion of installation, or related contractor obligations — those provisions reflect Brinks Home's standardized dealer form and do not describe the service Legacy Alarm provides, which is customer self-installation with remote pro-guided setup. The equipment purchase, ownership, warranty, and other terms of the Installation Agreement otherwise continue to apply.

19. Support

19.1 Term Plans. During Stage 1 (your first 12 months), Legacy Alarm is your dedicated point of contact for setup, service, and account questions; you may also contact Brinks Home directly. Legacy Alarm does not provide in-home technician visits during Stage 1; in-home technician service (the Extended Service Option) becomes available only in Stage 2 and is provided by Brinks Home, as described in Section 18.3. At month 13 (Stage 2), Brinks Home becomes your primary contact for all account management, billing, support, and service.

19.2 No-Contract Plan. Legacy Alarm remains your point of contact for the life of the account. Brinks Home provides Monitoring on the back end.

20. Permits and False Alarms

You are responsible for obtaining and maintaining any alarm permits or registrations required by your city or county, and for all related application, renewal, and registration fees. If a missing or expired permit affects Monitoring, that is not the responsibility of Legacy Alarm or Brinks Home. You are responsible for any false-alarm fines, penalties, or charges imposed by any local authority, whether directed at you, Legacy Alarm, or Brinks Home.

21. Customer Responsibilities and System Upkeep

You agree to test your System at least once a month to confirm signals are reaching the monitoring center; to notify Legacy Alarm of any changes to your internet, Wi-Fi, or home phone service (VoIP or DSL) that could affect how the System communicates; to keep your contact information, emergency-contact list, and payment method current with Legacy Alarm and Brinks Home; and to use the System in compliance with all applicable laws. Unauthorized modifications may void the warranty (Section 13) and may affect Monitoring, and neither Legacy Alarm nor Brinks Home is responsible for issues caused by Customer-added equipment.

22. Communications and Electronic Records

22.1 Electronic documents. By providing your email, you agree that Legacy Alarm and Brinks Home may send agreement documents, billing statements, account notices, rate-adjustment notices, service updates, and other correspondence electronically. You may request a paper copy by contacting Legacy Alarm; paper requests do not affect your obligations. You are responsible for keeping your email current.

22.2 Calls and texts. By providing your phone number, you consent to receive calls and text messages from Legacy Alarm, Brinks Home, and their authorized partners at that number, including numbers on the National Do Not Call Registry, whether you reached us through a lead form, ad, referral, or directly. Messages may include account setup, scheduling, billing, system alerts, and promotional offers, and may use automated dialing or prerecorded voice. Consent to marketing is not a condition of purchase. Message frequency varies; standard message and data rates may apply. Reply HELP for help or STOP to opt out of marketing texts; reply START to resume. To opt out of marketing calls, email the general contact in Section 40. Opting out of marketing does not affect transactional messages tied to your account. Carriers are not liable for delayed or undelivered messages.

23. Privacy, Location Data, and Data Security

23.1 Information we collect. We collect personal information — including your name, address, date of birth, email, phone, payment details, and credit-inquiry results — to verify eligibility, process your order, provide Monitoring, and communicate with you. We share information only with service partners necessary to fulfill your plan (Brinks Home, Alarm.com, and payment processors). We do not sell your personal information.

23.2 Location data. The Alarm.com platform and the mobile app may collect location data from your phone and System to enable features such as geo-fencing, automatic arming, app-based control, and emergency-dispatch confirmation, as further described in the Alarm.com and Brinks Home privacy policies. We do not sell your location data.

23.3 California rights. California residents have rights under the California Consumer Privacy Act (CCPA), including access to, correction of, and deletion of personal data we hold. To exercise these rights, contact the general address in Section 40.

23.4 Data breach. If a security incident affects your personal information, we will notify you and the appropriate authorities as required by California Civil Code Section 1798.82 and other applicable law.

24. Account Security

If you use a customer portal, you are responsible for keeping your login credentials confidential and for notifying us promptly of any suspected unauthorized access. We may suspend or terminate account access without prior notice upon detecting unauthorized activity, and we may act on instructions received through authenticated sessions as if they were from you.

25. Intellectual Property

25.1 Content you share. If you submit a review, testimonial, photo, video, or social-media post, or publicly tag, mention, or reference Legacy Alarm or any affiliated brand, you grant Legacy Alarm a perpetual, royalty-free, worldwide license to use, reproduce, display, and adapt that content for marketing, advertising, or promotional purposes in any medium, at no cost to Legacy Alarm. You confirm your submission does not infringe the rights of others.

25.2 Feedback. Suggestions, feature ideas, or product feedback you send become the property of Legacy Alarm, with no confidentiality obligation and no compensation owed, and may be used, disclosed, or implemented for any purpose.

26. Disclaimers — Not an Insurer; No Crime Prevention

26.1 LEGACY ALARM AND BRINKS HOME ARE NOT INSURERS. THE FEES YOU PAY ARE NOT INSURANCE PREMIUMS. WE DO NOT WARRANT THAT YOUR SYSTEM OR MONITORING WILL PREVENT ANY LOSS BY BURGLARY, FIRE, ROBBERY, OR OTHERWISE, OR THAT THE SYSTEM WILL IN ALL CASES PROVIDE THE NOTIFICATION SERVICE FOR WHICH IT IS INTENDED.

26.2 Monitoring is provided by Brinks Home, an independent third party. Legacy Alarm is an authorized dealer, not the monitoring operator. Neither Legacy Alarm nor Brinks Home warrants response times, dispatch capability, or service continuity, or guarantees crime prevention, loss prevention, personal safety, or emergency-response time. Emergency dispatch depends on the alarm type, verification, account instructions, local requirements, and the circumstances of the event.

26.3 If you want greater protection, obtain homeowner's or renter's insurance. Unless your insurance policy or applicable law prohibits it, you release Legacy Alarm and Brinks Home from any subrogation claim brought by your insurance carrier and agree to share this provision with them.

27. Limitation of Liability

27.1 Basis. The fees you pay are based on the value of the services and the limited liability assumed under these Terms and the Brinks Home agreements, and are not based on the value of your property or its contents. Legacy Alarm and Brinks Home are not insurers (Section 26). If you want greater protection, obtain insurance, or ask about a higher liability limit available for an additional charge under the Brinks Home Monitoring Agreement.

27.2 Cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMBINED LIABILITY OF LEGACY ALARM AND BRINKS HOME FOR ANY LOSS, DAMAGE, OR INJURY ARISING FROM YOUR SYSTEM OR MONITORING SERVICES, REGARDLESS OF THE CLAIM (INCLUDING NEGLIGENCE, FAILURE TO PERFORM, OR VIOLATION OF ANY LAW), SHALL NOT EXCEED ONE THOUSAND DOLLARS ($1,000). THIS APPLIES TO BOTH TERM PLAN AND NO-CONTRACT CUSTOMERS.

27.3 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEGACY ALARM NOR BRINKS HOME IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

27.4 Who is protected. The limitations and exclusions in this Section 27 also apply to and protect Brinks Home and its affiliates, contractors, and subcontractors to the same extent as Legacy Alarm.

27.5 Exceptions. Nothing in this Section 27 limits liability that cannot be limited under applicable law, including, where applicable law so provides, liability for willful misconduct or gross negligence. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you; in that case, liability is limited to the maximum extent permitted where you live.

28. Force Majeure

Neither Legacy Alarm nor Brinks Home is liable for service interruptions caused by events beyond reasonable control, including strikes, riots, floods, storms, earthquakes, fires, power failures, cellular or internet outages, supply-chain disruptions, regulatory shutdowns, or acts of God. Your System depends on cellular and internet networks that neither party controls. In any such event, services may be suspended or delayed without liability or notice.

29. Indemnification

To the fullest extent permitted by law, you agree to defend and hold harmless Legacy Alarm and Brinks Home, and their officers, directors, employees, agents, contractors, and representatives, from claims, losses, damages, and liabilities arising from these Terms that are brought by anyone other than you — including family members, guests, landlords, tenants, and your insurance carrier — even if the claim alleges our negligence. This does not apply to willful misconduct, intentional acts, or gross negligence where the law prohibits it. If your unlawful use of the System creates legal exposure for us, you agree to indemnify and defend us, including attorney fees and court costs.

30. Limitation of Actions

To the fullest extent permitted by law, no legal action of any kind relating to these Terms or your System may be brought against Legacy Alarm or Brinks Home more than one (1) year after the claimant has incurred an ascertainable loss arising from the act or event on which the action is based.

31. Dispute Resolution

31.1 Binding arbitration. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEGACY ALARM AND YOU AGREE TO RESOLVE ALL CLAIMS, DISPUTES, OR LAWSUITS ARISING OUT OF OR RELATED TO THESE TERMS, YOUR SYSTEM, OR ANY BUSINESS RELATIONSHIP BETWEEN US THROUGH BINDING ARBITRATION RATHER THAN IN COURT. THIS IS MANDATORY, NOT OPTIONAL. Arbitration is conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and the Federal Arbitration Act, in the state and county where the Premises is located, unless both parties agree otherwise.

31.2 Class-action waiver. YOU AND LEGACY ALARM AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY INDIVIDUALLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

31.3 Jury-trial waiver. YOU AND LEGACY ALARM WAIVE THE RIGHT TO A JURY TRIAL OR BENCH TRIAL FOR ANY CLAIM SUBJECT TO ARBITRATION.

31.4 Punitive-damages waiver. YOU AND LEGACY ALARM WAIVE ANY RIGHT TO CLAIM OR RECOVER PUNITIVE DAMAGES AGAINST THE OTHER.

31.5 Arbitration proceedings, including any decisions and awards, are confidential.

32. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Subject to Section 31, any court action permitted under these Terms takes place in the state or federal courts located in California.

33. Assignment

You may not assign these Terms or any rights or obligations under them without our written consent, except for the home-sale transfers described in Section 16.2. Legacy Alarm may assign or subcontract its obligations, including to Brinks Home or any successor entity, without notice to you. Any assignee receives all rights and protections available to us under these Terms.

34. Electronic Signatures and Records

You agree that electronic signatures, contracts, and records have the same legal effect as paper ones, and you consent to electronic records throughout your relationship with us.

35. Changes to These Terms

We may update these Terms over time. Material changes will be communicated to your email at least thirty (30) days before they take effect. Continuing to use our services after the effective date constitutes acceptance of the updated Terms.

36. Severability

If any provision is found invalid or unenforceable, it will be amended to the minimum extent necessary to be enforceable, and the remaining provisions will remain in full effect.

37. No Waiver

Our failure to enforce any provision immediately does not waive our right to enforce it later.

38. General Provisions

38.1 Entire agreement. These Terms, together with the plan, pricing, payment, and equipment selections you confirm at checkout and any Brinks Home agreements referenced in these Terms, are the entire agreement between you and Legacy Alarm regarding their subject matter and supersede all prior or contemporaneous understandings, communications, and proposals between you and Legacy Alarm on that subject matter.

38.2 Relationship to the Brinks Home agreements. For Term Plans, your Monitoring is governed by the Brinks Home Alarm Monitoring Agreement and your equipment by the Brinks Home Installation Agreement, each entered into with the applicable Brinks Home party. These Terms govern your relationship with Legacy Alarm and the services Legacy Alarm provides, including qualification, equipment fulfillment, compatibility review, pro-guided self-installation, activation coordination, and first-year support. Where these Terms describe the scope of the services Legacy Alarm actually provides — including that installation is by customer self-installation with remote pro-guided setup (Section 18.4) and that no in-home technician service is provided during Stage 1, with the Extended Service Option taking effect only in Stage 2 (Section 18.3) — your acceptance of these Terms reflects the parties' understanding of those Legacy-provided services, notwithstanding any general or standardized language to the contrary in a Brinks Home dealer form. Nothing in these Terms modifies a Brinks Home party's own rights under a Brinks Home agreement.

38.3 Third-party beneficiaries. Brinks Home and its affiliates, contractors, and subcontractors are intended third-party beneficiaries of the disclaimer, limitation-of-liability, indemnification, release, and arbitration provisions of these Terms and may enforce and rely on them to the same extent as Legacy Alarm. Except as stated, these Terms create no third-party beneficiary rights.

38.4 Survival. Provisions that by their nature should survive termination or expiration — including Sections 12, 25, 26, 27, 28, 29, 30, 31, 32, and this Section 38 — survive.

38.5 Notices. Legal notices to Legacy Alarm must be sent to the legal contact in Section 40. Legacy Alarm may give you notice by email to the address on file or through your account, effective when sent.

38.6 Relationship of the parties. Legacy Alarm is an independent authorized dealer of Brinks Home and is not Brinks Home. Except as expressly stated (including Legacy Alarm acting as your limited agent to prepare and execute the Brinks Home agreements under Section 18), nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Legacy Alarm.

38.7 Interpretation. Section headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." If any provision is held unenforceable, Section 36 governs.

39. California Licensing

Legacy Alarm operates under California Alarm Company Operator (ACO) License No. 8159, issued by the Bureau of Security and Investigative Services (BSIS), Department of Consumer Affairs, P.O. Box 942507, Sacramento, CA 94258, (916) 574-7950. Legacy Alarm's licensed California alarm company employee (alarm agent) registration is No. 551539. Brinks Home licensing information is available at BrinksHome.com/about-us/licensing.

40. Contact Information

General questions: hello@legacyalarm.com · (855) 532-0325

Legal and cancellation notices: legal@legacyalarm.com · Legacy Alarm, PO Box 82, Rocklin, CA 95677

Compatibility-guarantee returns: Legacy Alarm Returns, PO Box 82, Rocklin, CA 95677